SMS Messaging Terms & Compliance
1. Program Description
Urogen ED (“we,” “our,” or “us”) offers an SMS messaging program to support patients who book appointments through our website or clinic.
This messaging program includes:
- Appointment confirmations
- Appointment reminders
- Rescheduling notifications
- Follow-up care communication
- Customer support communication
Patients opt in to receive SMS messages through:
- Online appointment booking forms
- Website contact forms with a dedicated SMS consent checkbox
- In-clinic written consent forms
By opting in, you consent to receive SMS messages related to your men’s health appointment and care at Urogen ED.
2. Cancellation Instructions
You may cancel SMS communications at any time.
To unsubscribe, text “STOP” to the number from which you received the message.
You will receive confirmation of your unsubscribe request. After confirmation, you will no longer receive SMS messages from us.
To re-subscribe, you must complete the opt-in process again via our website or clinic.
3. Support Information
If you experience issues with our messaging program:
- Reply “HELP” to any SMS message
- Or contact us directly:
Urogen ED
Phone: (226) 771-5975
Email: infocambrige@urogened.com
Website: www.urogenedcambridge.ca
4. Carrier Liability
Mobile carriers are not liable for delayed or undelivered messages.
5. Message & Data Rates
Message and data rates may apply for messages sent to you and from you. Message frequency varies depending on appointment scheduling and patient communication needs.
For questions about your text or data plan, contact your wireless provider.
6. Supported Carriers
Our SMS program works with major North American wireless carriers. However, delivery is not guaranteed and may vary by provider.
7. Age Restriction
You must be 18 years or older to participate in our SMS program.
8. Privacy Policy
Your privacy is important to us. For details about how we collect, use, and protect your information, please review our Privacy Policy at:
Privacy Policy
We comply with applicable communication and privacy laws, including TCPA, CTIA guidelines, and relevant healthcare privacy standards.
General Terms of Service
This website (the “Site”) is owned and operated by Urogen ED, a men’s health clinic serving the Waterloo Region.
By using this Site, you agree to be bound by these Terms of Service, our Privacy Policy, and any additional terms that apply to specific services offered through the Site.
Medical Disclaimer
The information provided on this Site is for informational and educational purposes only and is not medical advice.
Use of this website does not create a doctor-patient relationship. Diagnosis and treatment require an in-person consultation with a licensed healthcare professional.
Individual results from treatments such as Urogen Wave Therapy may vary.
Intellectual Property Rights
All content on this Site — including text, graphics, logos, images, videos, treatment descriptions, and branding — is the property of Urogen ED and is protected by applicable copyright and trademark laws.
You may not copy, reproduce, distribute, or exploit any content without written permission.
You may print or download one copy for personal, non-commercial use only.
Testimonials & Results Disclaimer
Patient testimonials reflect individual experiences. Results vary depending on individual health conditions, severity of symptoms, and adherence to recommended care plans.
Testimonials do not guarantee specific outcomes.
Online Booking & Payments
The Site may allow users to:
- Book appointments
- Submit consultation requests
- Make payments
You agree to provide accurate and complete information when booking services.
We are not responsible for technical issues, third-party payment processor errors, or scheduling disruptions beyond our reasonable control.
Registration & Account Security
If you create an account or submit personal information:
- You agree to provide accurate information
- You are responsible for maintaining confidentiality of login credentials
- You must notify us immediately of any unauthorized use
We are not liable for losses resulting from failure to secure your account.
Limitation of Liability
To the fullest extent permitted by law, Urogen ED shall not be liable for:
- Indirect or consequential damages
- Loss of profits
- Personal decisions made based on website content
All services are provided “as is” without warranties beyond those required by law.
Indemnification
You agree to indemnify and hold harmless Urogen ED and its staff from any claims arising out of:
- Misuse of the website
- Violation of these Terms
- False information submitted by you
Termination
We reserve the right to restrict or terminate access to our website if you violate these Terms or engage in unlawful or inappropriate conduct.
Governing Law
These Terms shall be governed by the laws of the Province in which Urogen ED operates.
Any disputes shall be resolved in the appropriate courts within that jurisdiction.
Changes to These Terms
We may update these Terms of Service at any time. The latest version will always be available on our website with the updated effective date.
Contact Information
Urogen ED
695 Coronation Blvd, Unit 10, Cambridge, ON N1R 7J9, Canada
Phone: (226) 771-5975
Email: infocambridge@urogened.com
Website: https://urogenedcambridge.ca/