IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
Urogen ED Cambridge (“we,” “us,” or “our”) does NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
1. Information We Collect
We collect the following types of information:
Personal Information
• Full name
• Email address
• Phone number
• Physical address
• Date of birth (when required for medical purposes)
• Payment information when booking appointments
• Medical information voluntarily provided through consultation forms
• Opt-in records and timestamps for SMS, email, or other communications
Non-Personal Information
• IP address
• Browser type and device information
• Website usage data and analytics
• Cookies and tracking technologies
Patient Communication Records
• Appointment details and scheduling history
• Treatment preferences
• Consultation notes
• Service history and feedback
2. How We Use Your Information
We use collected information to:
• Provide erectile dysfunction and men’s health treatment services
• Schedule and manage appointments
• Process transactions and payments
• Respond to inquiries submitted through our website
• Send appointment reminders and service-related updates
• Improve website functionality and user experience
• Maintain medical and consent records
• Ensure security, fraud prevention, and compliance with applicable healthcare laws
We only use your personal and medical information for legitimate healthcare and operational purposes.
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into SMS communications from Urogen ED, you agree to receive text messages related to:
• Appointment confirmations and reminders
• Follow-up care instructions
• Service updates
• Customer support communications
We do not send promotional marketing messages without explicit written consent.
Opt-In & Consent
• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable Canadian and international messaging regulations
Opt-Out Instructions
• You may cancel SMS notifications at any time by replying “STOP”
• You will receive a final confirmation message
• No further messages will be sent unless you re-opt in
• Opt-out requests are processed immediately
Message Frequency & Content
• Message frequency varies depending on your appointment activity
• Messages are strictly related to services you requested
• No promotional messages are sent without direct consent
Help & Support
• Reply “HELP” for assistance
• Or contact us at: infocambridge@urogened.com
• Customer support is available during regular clinic hours
Carrier Information
• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include major Canadian and U.S. providers
SMS Data Protection Statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information may be shared only with subcontractors who assist in support services (such as SMS delivery platforms or appointment systems).
All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.
We implement strict safeguards to protect SMS consent records.
4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information.
We may share information only with:
Service Providers
• Payment processors
• Appointment scheduling platforms
• Secure SMS delivery providers
• IT and website hosting services
All providers are contractually required to maintain strict confidentiality and data security.
Legal Compliance
We may disclose information if required by law, court order, or regulatory request.
Business Transfers
In the event of a merger or acquisition, your data will remain protected under this Privacy Policy.
Text messaging opt-in data and consent are never shared except with SMS service providers necessary for delivery.
5. Data Security
We maintain industry-standard security measures including:
• Encryption of sensitive data
• Secure servers and firewall protection
• Access controls and authentication systems
• Staff confidentiality training
• Secure backup and recovery systems
While we use commercially reasonable safeguards, no system is 100% secure.
6. Cookies & Tracking Technologies
We use cookies to:
• Analyze website performance
• Improve user experience
• Understand visitor behavior
• Enhance booking functionality
You may disable cookies in your browser settings, though certain website features may be limited.
7. Your Rights & Choices
You have the right to:
• Access or update your personal information
• Request deletion of your information (where legally permitted)
• Withdraw consent for future communications
• Opt-out of marketing emails
• Opt-out of SMS by replying “STOP”
• Request details on how your data is processed
To exercise your rights, contact us using the information below.
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices.
This Privacy Policy applies only to information collected directly by Urogen ED.
9. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on our website with a revised effective date.
10. Contact Information
Urogen ED Cambridge
Leading Men’s Health Clinic in the Waterloo Region
Phone: (226) 771-5975
Email: infocambridge@urogened.com
Website: www.urogenedcambridge.ca
By using our website and booking services, you consent to this Privacy Policy.